THE EFFICACY OF INFORMATION TECHNOLOGY AND COMMUNICATION [ICT] ON ORGANISATIONAL PERFORMANCE
- Project Research
- 1-5 Chapters
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- Recommended for : Student Researchers
- NGN 3000
ABSTRACT
Today, Information Communication (ITC) has become a key element in economic development and a backbone of knowledge-based economies in terms of operations, quality delivery of services and productivity of services. Therefore, taking advantage of information technologies (IT) is an increasing challenge for developing countries. There is now growing evidence that Knowledge-driven innovation is a decisive factor in the competitiveness of nations, industries, organizations and firms. Organizations like the banking sector have benefited substantially from e-banking, which is one among the ITC applications for strengthening the competitiveness.
This project work examine the Efficacy of Information Technology and Communication [ICT] On Organisational Performance with special reference to First Bank Nigeria Plc. The research work presents the current trend in the application of ITC in the banking industries in Nigeria and gives an insight into how quality banking has been enhanced via ICT. The paper further reveals that the deployment of IT facilities in the Nigerian Banking industry has brought about fundamental changes in the content and quality of banking business in the country.
This analysis and clarification of how Nigerian Banks have used IT to reengineer their operations is detailed through literature review and observation. Three categories of variables that relate to the use and implementation of information technology devices were considered in this project work. These include; The degree at which ICT influence efficiency and effectiveness of First Bank Plc’s Banking System; the relationship between ICT and organisational performance; and the level at which ICT assist organization in decision making. These hypotheses where analysed with the use of Chi-Square and at the end of the analyses the three null hypotheses where rejected and the alternate accepted.
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